Automatiserad städning

Support page for your phantas

New technology creates new challenges. On this page you will find videos that will help you in your daily work, you can also chat directly with our robot experts or submit a service ticket to our authorized robot technicians. We are here for you, together we make a difference!

Video instructions

Here you can find guidance on how to use and maintain your robot.

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Start Phantas

How to start / location screening
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Select program

How to select cleaning program
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Read QR-code

How to read the QR-code
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Manual charging

How to charge manually
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Changing settings

How to change setting
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Attaching / Detaching squeegee

How to attach / detach the squeegee
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Daily maintenance

How to take care of Phantas

Trouble shooting

Having problem with your robot? Please look into the videos below.

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Emergency stop

Troubleshooting - Emergency stop
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Phantas doesn't charge

Troubleshooting - Phantas doesn't charge
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Water on the floor

Troubleshooting - Water on the floor

We make advanced technology simple

Our robot experts are here for you both before, during and after implementation.

FAQ

How do I use and take care of my robot?
Please look at the videos above and download our maintenance guide.

Phantas has run out of battery, how do I solve it?
– Turn off the charging dock and robot by the main switch.
– Turn the main switch on again.
– Attach the charging cable.
– After 5 seconds, turn the robot on by pushing the power button.
– Put it on auto charging through the station.

It doesn’t pick the trashes, what can I do?
– Make sure that the brush deck is firmly attached.
– If it is, check the brushes, are they worn out? Change.
– If ok, control the trash tray, is it full? Empty.
– If empty, please contact us.

It doesn’t give water, how do I solve it?
– Make sure that there is water in the tank.
– Check the clean water filter, is it dirty? Change it.
– If not dirty, set water level settings on maximum.
– Still doesn’t work? Please contact us.

The robot leaves water behind, what is wrong?
– Make sure the squeegee is not dirty or damaged.
– Check the suction pipe if something is stuck.
– Enhance the suction level.
– Control the HEPA filter, dirty? Clean or change.
– Still doesn’t work? Please contact us.

Suction motor is overloaded, how do I solve it?
– Control the HEPA filter, dirty? Clean or change.
– Check the trash tray and vacuum dust bag, empty/change if needed.
– Check the suction pipes, clean if needed.
– Still doesn’t work? Please contact us.

Wheel motor is overloaded, how do I solve it?
– Check the environment, something that the robot can’t see and hit? If so, move the robot a little bit further away.
– Check the environment, wheel have contact with floor?
– If not, check if something is stuck between the wheel and the wheel cover, remove.
– Still doesn’t work? Please contact us.

I get lidar error, what can I do?
– Make sure the sensors have free sight, something stuck? Remove.
– Clean the robot, focus on the sensors, dumper and side doors.
– Still doesn’t work? Please contact us.

Emergency button is pressed, how do I release it?
– Push to release.

Phantas doesn’t dock, how do I fix the problem?
– Restart the charging dock by the main switch.
– Make sure the surfaces and sensors on the charging dock and the robot is clean.
– Make sure the charging dock is touching the wall and hasn’t been moved from the installation spot.
– Still doesn’t work? Please contact us.

DOWNLOAD CENTER

Here you can download manuals or other documentation that will give you guidance.

Can´t fix the problem yourself? We are here for you!

Just fill out the form to create a service ticket and we'll help you.

 
  • 1

    Fill out the form.

  • 2

    We'll contact you, often the same day.

  • 3

    Together we create a service plan to fix your problem.